All my products are handmade and made to order. If you need your order for an event/special occasion please email me and let me know so I can make sure it is with you on time.

I try my best to get orders made and posted as soon as possible however during busy periods orders may take longer. Please allow 5-7 working days for orders to be made (this does not include postage). If your order is urgent please get in touch.

All Pop Pop Papier products are made from paper/card please keep them away from candles/fires. Products are sold as decorations so please keep them out of the reach of children.

Orders are shipped via Royal Mail using Royal Mails 1st class service (unless specified). Proof of postage is obtained for each package sent out.

Pop Pop Papier does not take responsibility for any lost or damaged products during transit.

If you want a guaranteed delivery service please get in touch and I can send you a delivery quote. International shipping is available upon request and you should allow 14 working days for shipping on top of the order process time. Please get in touch for shipping costs. If you need your order quickly I am happy to courier it to you at an extra charge.

All products are made to order, unfortunately I am not able to offer refunds or exchanges if you change your mind. If however I have made a mistake I will do my best to send the correct product or refund you.